Warm Transfers

As a new and innovative way to speed up the collection process, we have introduced the Warm Transfer service. The connect-to-collect service. While most companies have substantial issues getting in touch with their delinquent customers, we bridge the gap of communication between the consumer and collection agencies with Warm Transfers.

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This service is undoubtedly streamlined with our seamless customer service-oriented product. A positive resolution is the least we strive for with every case we come across. We have seen success rates exceed 80% with Warm Transfers alone. With the remaining 20%, we opt for our other services including Confirmed Address and Field Visits (Door Knocks).

Skip to Repo

Information obtained about the subject is then analyzed and verified. With the repossession part of the process, the physical possession of the unit is secured and provided to the client. The following data is provided back:

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• Loan Number

• Name(s) of the current lien holder

• Phone Numbers (possible contacts for customers and/or 3rd parties)

• Details of contact made with customer and/or 3rd parties

• Address of where the vehicle can be found

• Storage information

• Repossession Agent Information and Background

• Condition Report

• Six-Point Pictures (including mileage)

Skip Tracing

As stated above, Skip tracing by definition is the action or practice of locating people who are missing or have defaulted on a debt. 

This is largely our principal service that goes hand in hand with the connect-to-collect service, Warm Transfers. With most of our services offered, skip tracing is absolutely necessary – especially within our verification processes. We provide our representatives with the tools, preparation, and knowledge needed to complete all services with the highest accuracy.

Confirmed Addresses

We verify customers’ place of residence by speaking with customers and obtaining their updated demographics or by speaking directly with a relative, associate, or neighbor. When we validate a customer’s place of residence, the client will always receive:

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• Person Contacted

• Address

• Contact Information

• Method of Verification

• Call Recording

Verified Data

Express Capital Services is completely data-driven. Anytime we receive accounts, we send out the accounts for data – unless specified by our client. Our clients are provided with the data obtained throughout our research once the services rendered are completed. Below are examples of data fields we provide our clients:

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• Direct Contact Information
  (phone numbers coded as landline or cell)

• Updated Address

• Relatives

• Neighbors

• Place of Employment

• Military Date of Death

• Bankruptcy Information

• Any Additional Verified Information Requested

Verification of Employment

With our verified data, we also provide our clients with a place of employment to our clients if deemed necessary. Typically, we will speak directly to the customer to obtain the place of employment, but we have received the same information through the Human Resources department at the employer’s location as well. When this data is passed along to our client, our client receives:

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• Person Contacted

• Company Name

• Address

• Contact Information

• Method of Verification

• Call Recording