expresscap

Across auto lending, credit unions, and consumer finance portfolios, recovery teams now have access to more borrower data than at any point in the industry’s history. Skip tracing platforms promise deeper identity graphs, broader borrower visibility, and larger databases of contact records. And yet many lenders are discovering something surprising: More data doesn’t necessarily produce more recoveries. On the surface, this should make recovery faster and easier. If lenders have access to more...

When auto lenders evaluate the performance of their skip to repo vendors, most still rely on a single KPI: recovery rate. It feels simple, objective, and familiar. A vehicle was either recovered or it was not. Because of that perceived clarity, recovery rate often becomes the only number of value on the vendor scorecard. But that approach hides the real value that a skip vendor contributes and can distort the lender’s understanding of portfolio health. Recovery rate is a late-stage metric. It...